Wild Dagga, Syrian Rue / OTP’s being sent / Product Review Hammer coming
1️⃣ Wild Dagga, Syrian Rue, and amanita muscaria! An insane number of innocent items were hijacked with strange, prohibited items near prime day. Read more here. IP complaints are coming in without contact details while informing you that you need to reach out to the complainer for a retraction. Sellers are receiving OTP codes for no apparent reason. A lot of people offering all kinds of services for artificial product reviews. The hammer is coming soon. DO NOT USE THEM.
2️⃣ “We expect that by your plan of action being accepted, following the 15-day suspension period, that you have adequately executed your plan to immediately begin performing to the Renewed quality performance standards outlined in the Renewed Global Quality Policy. Therefore, if you require additional time beyond the minimum 15-day suspension period to adequately execute your plan of action, please mention this in your plan of action.”
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4️⃣ In UK. “A letter of authorization (LOA) or licensing agreement (LA) directly from the rights owner permitting your supplier to import their products to the marketplace where the products are listed along with invoices to prove you have purchased the products from the authorized supplier.
5️⃣ Very nice rep. “I understand your concern for the Asin, we sincerely apologize for all inconvenience caused. We will make sure to this does not happen in future. I want to use this opportunity to tell you that we are sorry for the difficulties you have encountered because of this problem. This investigation does not affect your seller account. We greatly esteem your relationship with our company and are deeply sorry for the inconveniences you have suffered. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.”
6️⃣ “We recently identified a system issue that routed Remote Fulfillment with FBA customer returns to Canadian return centers instead of US return centers. Because they cannot be re-routed back to the US, we will issue a reimbursement to you for this inventory. You will see inventory in CA drop and a reimbursement for those units in your CA account. Additionally, we will reimburse the Canadian storage fees and taxes collected on those fees. We expect the reimbursement to reflect in your account by November 6th, 2020.”
7️⃣ From a concerned ASGTG member “Regarding the restocking fee issue for FBM orders, this can still be done! There are 2 ways to issue a refund: 1) Pulling the order being returned and clicking on “Refund Order”. Doing this way will bring you to an interface with no option to charge a restocking fee. However, option 2) Pulling up the order in “manage Returns” and clicking “Issue Refund” will bring you to a slightly different interface which has a button to click to charge restocking fees!
8️⃣ Amazon removed this question on the SS poll. “Would you recommend selling on Amazon based on this experience?”
9️⃣ Interesting might’s. “…several of our fulfillment centers are storing returns and unsellable units in temporary, on-site locations. The inventory will be stored in these locations…You might be charged storage fees for these units. You might receive emails instructing you to remove unsellable units before they are disposed of.”
Good Shabbos – Ed Rosenberg – ASGTG – The Voice of the Seller