VISA quirk / Third String ESR reps / Last workWithUsAmazon in ’21 (please Amazon)
1️⃣ There seems to be random VISA lock or api issues when it is your card on file. Amex / Mastercard is better and should be on backup at least. These glitches (where perfectly good cards get declined) seem to happen on pay day which can delay your settlement for 2 weeks (HT JVK). There are more tutorials with questionnaires at the end for product complaints. Please make sure you take the quiz as if you do, the complaints are auto removed from your dashboard (HT AH People). They are still asking for POAs which is strange.
2️⃣ SP is using their backup reps this holiday week making some interesting mistakes and very slow responding. One rep used email@example.com to deny a HOAX related account appeal. Not one of the 14-day warnings for related accounts actually got suspended with some of those AH senior reps actually calling to say, “it cleared”. One free thinking rep sent a wild appeal form to a seller.
3️⃣ FBA SELLERS: Apply for reimbursement rightfully owed to you by reconciling your FBA inventory and refunds thoroughly and accurately. After the season is the most rewarding time to reconcile your inventory fees. (Sponsored).
4️⃣ Last #workWithUsAmazon in 2021. Let’s bring this seller to the promise land, Amazon!!
5️⃣ From a concerned ASGTG member when shipping FTL to Amazon Fulfilment center & using a local direct trucking company that doesn’t offer tracking info. “We have found that the following shipments to Amazon did not have the required carrier name and tracking information provided prior to the shipments entering “receiving” status at the fulfillment center.”
6️⃣ A backup ESR rep concluded INCORRECTLY that because a ASIN is active in the system, the sellers listing is reinstated “Hello, my name is XXXXX and I’m a member of the Amazon.com Executive Seller Relations Team. The Executive Team has received your email and requested that I research this issue and respond on their behalf. Kindly know that checking on our systems and dive deep on the ASIN information, we want to communicate that the ASIN XXXXX is active on our systems and on the detail page. Link for reference: https://www.amazon.com/dp/XXXXXX .We concluded that the ASIN was reinstated successfully.
7️⃣ There were multiple reports of sellers having trouble changing their bank info. Also, PPC campaigns were having technical issues.
8️⃣ If you have a TM word on your listing and update it and the ASIN is not reinstated, make sure the actual update went through on Amazons side. You need to sometimes open a case to refresh listing or “push the changes through” so the infringing word is removed.
9️⃣ “Potential Registered Design Misuse”? Showing up on the dashboard; There have been reports of sellers inventory becoming inactive as soon as its checked in and remaining that way for weeks or longer with no communication from FBA.
🔟 “Hello from Amazon Selling Partner Support, Thank you for bringing this to our attention. We know how important this is for you and your business, rest assured that this matter was handled carefully.” But then then use the standard vague templates.
Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller