Shared Sheet For Related Accounts / Lots Of Suspected IP / We empathize with your frustration in this matter
1️⃣ SP was in a better mood this week reinstating a few false related account suspensions. I created a shared sheet so we can identify troubled root accounts and that can perhaps help in your appeal (also has link for petition and related group); On Wed multiple sellers reported SP rejected some POAs within a minute which was rather interesting (speed reading?); Some sellers reported a very high amount of suspected IP complaints this week; I will be making an exciting announcement in the FB group at 3:00 PM (12/09)
2️⃣ “Hello from Amazon Selling Partner Support. We empathize with your frustration in this matter. We will surely help you with this issue. We understand that you are experiencing issues with your listing. Please perform a full update on the listing by following the instructions below:”
3️⃣ Get a detailed view into the minds and wallets of over 2,000 U.S. consumers with the 2021 Amazon Consumer Behavior Report. Learn current buying habits, what ads resonate most, how loyalty programs fare, and more. (sponsored)
4️⃣ From a concerned ASGTG member “not sure if you are aware of this but lately my invoice got denied for 2 complaints even though everything is 100% as account health mentioned. The reason they denied is because when they pulled up the asin on amazon the product details section was populating a different asin and that is the asin that SP sees on their end… so they end up denying it. I believe its a glitch within the amazon system.”
5️⃣ AWS Outage “Dear Seller, We are seeing impact to multiple Amazon APIs and services. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Please note, if you received an error while submitting a new order, you will need to resubmit once the issue is resolved. Thank you, Multi-Channel Fulfillment Team”
6️⃣ “We are adding the ‘EPR Requirements Policy for Third-Party Sellers in France’ as a new program policy, in order to reflect the new Extended Producer Responsibility (EPR) obligations applicable in France, effective January 1, 2022.”
7️⃣ Amazon renewed is now asking for a new invoice of a future verified supplier to get reinstated. In the past it was just a POA.
8️⃣ Some sellers are saying that Amazon support team is calling them nonstop sometimes seconds after a notification shows up on the dashboard or on VOC. They are pretty nice though and are trying hard.
9️⃣ “Our solution agreement Below clearly states on section S-6 “Amazon has the right to determine, the design, content, functionality, availability and appropriateness of its websites, selection, and any product or listing in the Amazon Stores, and all aspects of each Service, including your use of the same. Amazon may assign any of these rights or delegate any of its responsibilities.” as making you mandatory to appeal through the account health dashboard in order to try to reinstate product.”
🔟 This is a new style POA form for review manipulation with a lot of details.
Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller