Market Withdrawal / What’s with FedEx and Amazon? / Chinese Messages.
1️⃣ New Product Compliance Violation type “Market Withdrawal.” They show up on the dashboard with link to here. Amazon is phasing out Supply Chain Connect (HT James M.) A new wave of seemingly false .CA and . MX related account suspensions all over the place which I would imagine would be corrected soon (of course appeal). Amazon updated the IP help pages.
2️⃣ Many received this even for clearly non hazmat selling items “Hello from Fulfillment by Amazon, We’re writing because you’ve recently sold a product that is classified as a dangerous good (hazmat). Whether you ship through FBA or other channels, Check the Box can help ensure that your dangerous goods ship safely and promptly. Dangerous goods that ship without proper packaging and required labels can pose a safety risk and face delays. Check the Box, an initiative by the US Department of Transportation Pipeline and Hazardous Materials Safety Administration (PHMSA), offers resources and guidance about these and other topics: “
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4️⃣ if you receive one review manipulation warning (even if incorrect), it automatically puts you “at risk” in the Account health Rating (AHR). The AHR is much more accurate as of late and if it says, “at risk”, you are at risk and please appeal and deal with (HT Amazon).
5️⃣ On some e-mails, SP is stating this “If you are not interested in reinstating your listing, no further actions are required”. In others they say regardless, you should appeal. Clearly, the second one is correct, and you should appeal an inauthentic even if the item is not listed.
6️⃣ On renewed suspension, it can take up to 24 hours until the items are pulled offline which is different than a standard suspension – in which the items are off instantly. Get your appeal ready if you get the deactivation email even if items remain live.
7️⃣ “Dear Seller, This is an update on recent changes by FedEx to their transit times that will be in effect from November 2, 2020 to January 3, 2021. FedEx Ground and FedEx Home Delivery is adjusting shipping speeds by adding 1 transit day on some lanes during the 2020 Holiday Shopping Season. As a result, FedEx Ground and FedEx Home Delivery will not be available for Seller Fulfilled Prime shipments when these services do not meet the Prime promise. If you do not see these services in Buy Shipping, please select a shipping option that’s able to fulfill your Prime orders. Regards, The Seller Fulfilled Prime team.”
8️⃣ A few sellers are saying they keep getting OTP texts out of the blue and changing passwords doesn’t help.
9️⃣ Many sellers received a message in Chinese about advertising and then an apology went out . “Earlier, we mistakenly sent you an e-mail with the subject line “诚邀您参与亚马逊广告问卷调研.” You do not need to take any action, and we apologize for any confusion.”
🔟 From a concerned ASGTG member, “Listings closed due to poor NCX rate now showing up on Account Health Dashboard under “Other Policy Violations”. “