SP Snaps Out of Slump / Items w/ Untrustworthy Reviews / FBA Team Fires Back @ ASGTG
1️⃣ SP was in an outstanding mood this week after a multi week slump. Many of the frustrating topical delistings are back and some old, suspended accounts reinstated. “; Amazon sent product insurance requests even for dormant accounts which was likely an error; Amazon is starting store pickup for some stores.
2️⃣ Huge. This means they will lower visibility for products with suspicious reviews. “We have detected untrustworthy customer review activity on one or more of the products that you have offered. Because reviews cause more customers to see impacted products, we unfortunately have to adjust how often customers see these products.
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4️⃣ Amazon FBA fires back at the ASGTG claim that used items cannot be sent to FBA “Hello, Our records indicate that you might have been shown an incorrect message about the type of products that can be sent to fulfillment centers. This was a technical error and has been fixed. We have not made any changes, and this message should not have been displayed. Thank you for your patience and understanding while we worked to address the issue. You are able to proceed with creating shipments. The Fulfillment by Amazon team.”
5️⃣ “Hello from Amazon Selling Partner Support, I have just heard back from our internal team with information on how to resolve the issue. You are allow-listed for brand Nike. Please note you are only permitted to list items in the appeal for 96 hours as this brand is protected on Amazon. Note: Kindly list the products under the mentioned brand, within 96 hours without any fail. Or else, you will face 5461 error again. We cannot re-approve you without genuine reasons. To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.”
6️⃣ “Effective October 26, 2021, all seller-fulfilled offers on Fashion items will feature a free return message and Selling Partners will no longer be able to deduct the return shipping fee for Fashion items listed under Apparel, Shoes, Jewelry, and Watches in the US. “
7️⃣ Large Sellers getting this. “Amazon cannot find an appropriate fulfillment center for this product. There is currently no fulfillment center in the destination country capable of receiving this product. Please delete this product from the shipment or contact Seller Support if you believe this is an error.”
8️⃣ Rare! “If you believe the complaints about your items are unjustified or received in error, explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller). “
9️⃣ SP sending checklists to minimize POAs even for IP complaints. This strongly supported by sellers.
🔟 If your dealing with Topical or other approvals, make sure to push off the auto removal orders to the max days if you think you will get approved; Amazon India was sending irrelevant messages to US from email@example.com.
Good Shabbos — Ed Rosenberg – ASGTG – The Voice of the SANE Seller