Bungling Bundles / Seller Lashes Out At Suits / Charcoal Toast?
1️⃣ Amazon is making it hard, but not impossible, to obtain approvals to sell Solar Eclipse Glasses even with proper documentation; There are more instances of conflicting policies on properly making bundles which I explain here. I organized the legitimate sellers falsely suspended list; Clinique, Estee Lauder may soon be gated; ASGTG event videos for purchase.
2️⃣ After a huge seller was suspended for something inconsequential, he lashed out at the suits, saying, “Account Health assurance is useless.“
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4️⃣ “We reviewed the contents of this case, as well as Case ID: XXXXXX. We also took a look at the invoice PDF you attached here. To be clear, Amazon (specifically, the partner team that processes brand applications), is looking to ensure that you have a business relationship with your supplier. Thus, retail receipts and order confirmations (like what you attached via PDF) cannot be accepted.”
6️⃣ “Regarding your concern, kindly be informed that this disbursement failed due to an invalid or incorrectly formatted billing address and/or name. Code 620 (Failed/Hard declined) represents that the disbursement was rejected and subsequent attempts are likely to fail.”
7️⃣ “This product has been identified as a baby crib/cradle bumper, or a set of products that include a bumper or bumper pad. Although permissible for listing on Amazon, these products cannot be sold into certain jurisdictions based on law and Amazon policy.”
8️⃣ Almost all charcoal seems to have been removed from FBA. If you have any info on this, please reach out.
9️⃣ “I am Roopa from the Merchant Fulfilled Listing Investigations team.”
🔟 “… I understand you are contacting us in regards to the amount of the previous reimbursement of the shipment: FBAxxxxxxxx, I’ll be more than glad to assist you today. After reviewing the reimbursement amount, we will not be able to make any additional adjustments. The reimbursement amount is determined in accordance with the FBA lost and damaged inventory reimbursement policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement. Please know that even though we try to take the seller’s side as often as possible, sometimes we have to regretfully express our inability to make exceptions the sellers when Amazon policies have not been complied.
Good Shabbos – Ed Rosenberg – ASGTG – The Voice of the SANE Seller