An Apology / Unsellable substitute (Empty Boxes) / Can’t Make Video Verification
1️⃣ An Apology From Ed Rosenberg ;
2️⃣ “I have transferred your case to our Seller Performance team. In order to assist you in a timely manner, please allow our team to complete the review of your information before submitting another case. Once the review is complete, our team will send you a notification…”
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4️⃣ “We observed that your account violates FBA reimbursement policy driven by Unsellable substitute (Empty boxes), so we are looking into this issue.”
5️⃣ “As a part of the enrollment process, a detailed investigation was conducted based on the (i) information available in our internal systems and (ii) information and documents provided by you. After carefully reviewing the information and documents, we have concluded that the brand/user is currently ineligible for Brand Registry since the trademark (TM) registration was filed by an attorney who has previously being associated with a TM that was sanctioned/made invalid by the United States Patent and Trademark Office (USPTO) for violating USPTO’s Terms & Conditions.”
6️⃣ “Thank you for speaking with me regarding your Selling Account. As discussed, I understand you needed assistance with your plan of action being rejected. I am glad I was able to help you improve your plan of action. You have mentioned that you will stop having inserts in your products. What will you do with the inventory in FBA? You have mentioned that you will disable the website offering a free product, but you are redirecting to another website. Are you familiar with our Code of Conduct policy? You should not be directing off of Amazon at all, as that would be circumventing the sales process. You will need to improve your plan of action and submit your revised appeal through the Account Health Page.”
7️⃣ From a concerned ASGTG Seller. “Just in case you were wondering, under the new account health dashboard numerical score, if you are deactivated for the score, violations DO NOT drop off after 180 days. The only way to be reinstated is to address them. So if you thought you would just wait 180 days for IP violations to disappear to be reinstated, think again.”
8️⃣ If you’re asked to do a video interview, and the earliest appointment is AFTER the required window, book the earliest appointment and open a case informing Amazon about why you missed the cutoff date.
Good Shabbos – Ed Rosenberg – ASGTG – The Voice of the SANE Seller