Apply for reimbursement rightfully owed to you by reconciling your FBA inventory and refunds 

Hello All

1) There seems to be a high amount of active ASINS that have been hijacked from vendor Central. When you open a case, Amazon says they can’t do anything because “it’s contributed by our retail team (Amazon).” If this happens, you need to try to report the sellers or vendor doing this for detail page tampering. There is no easy path to resolving these yet, unfortunately.

2) Many Garmin ASINS have been gated and now require approval before selling. This happened because Garmin cracked down on what they claimed were many sellers selling unauthorized or not as described versions of their products (IE international version as US version). They were right on many occasions it seems. UK sellers: Crocs shoes and handbags on Amazon.co.uk will now need an approval starting Nov. 2nd, 2018.

3) Sellers in need of extra FBA prep to keep up with q4 sales: LogistiXpress Provides full-service FBA Prep solution, including bundling and private-label Prep. They can handle all your FBA returns, & also short- and long-term PALLET STORAGE. Affordable rates. Contact: izzy.apex@gmail.com or call (347)871-8689. (sponsored)

4) There’s been an uptick is “Used Like New complaints”. It’s an issue with the algorithm and is being worked on. It’s a bit overly sensitive now.

5) Amazon is adding “Voice of the Customer” under ‘Account Health’ tab. This supposedly will help resolve complaints before getting suspended.

6) New response to POAS:
“— Greater detail on the root cause(s) of the Safety Complaint listed below
— Greater detail on the actions you have taken to resolve the Safety Complaint
— Greater detail on the steps you have taken to prevent Safety Complaint going forward.”

7) Amazon has made some changes to performance notifications (after many years) to hopefully make managing the notifications more user-friendly. (Hey, at least they are trying). There are some bugs on the initial rollout.

8) NJ is the latest state to force the marketplace (Amazon) to collect sales tax on its behalf for sellers (regardless if they have a physical presence or not). Read More here.

9) Early bird tickets are available for the main Annual Amazon Sellers Event/Meetup 2019: “The Pulse of the Amazon Marketplace”. 

10) Rare:

“Thank you for using the Amazon Partnered Carrier Program to ship your pallets to FBA. We noticed in your recent shipments that the freight-class selection you provided for less-than-truckload (LTL) shipments has been incorrect (too low) for the items on your shipment. While participating in the Amazon Partnered Carrier Program, you are required to provide the correct product freight class for each of your shipments. See Amazon Partnered Carrier options for more information If you aren’t sure of your shipment’s freight class, choose the default Estimate my freight class option. This option will ensure accurate cost estimation for your shipments and allow Amazon to better plan your transportation by choosing the appropriate carrier.
If you continue to provide incorrect freight classes for your shipments, we may restrict you from entering freight classes and, instead, estimate your freight classes for you.”

Good Shabbos – Ed Rosenberg

Comments

  • Chesky says:

    Hi – What you wrote in item 10 as RARE, happened to us today and we saw the email a few minutes after reading your article השגחה פרטית!.

    Here is our response to Amazon. Can you share any advice on this matter?

    ****************************************************

    We received an email from Amazon today stating that the freight class we indicated on our shipments was incorrect (too low).

    We are very surprised to have received such an email. The products we sell (Door Hardware) is very heavy. A small box (less than 1 cubic foot) of hinges may weigh sometimes almost 50 lbs (Amazon’s max). Based on our research, such items fall into the “50” class.

    Regardless of this classification, we state a higher number (“60″) to make sure we are in compliance and even though this costs us more money – we don’t want to take any chances.

    Also, when it comes to skids/pallets – we use a standard size pallet (40×48) and go about 36” high – even though we dont need the full length and width – this is done so we can ensure that the items are properly packed and protected – again, at extra cost to us, all in an effort to comply.

    If you feel that all of the above is still not enough – please let us know what # classification we should be using and we will be happy to oblige.

    Here is a copy of the email we received:

    —————————–
    Hello from Fulfillment by Amazon,

    Thank you for using the Amazon Partnered Carrier Program to ship your pallets to FBA. We noticed in your recent shipments that the freight-class selection you provided for less-than-truckload (LTL) shipments has been incorrect (too low) for the items on your shipment.

    While participating in the Amazon Partnered Carrier Program, you are required to provide the correct product freight class for each of your shipments. See Amazon Partnered Carrier options for more information.

    If you aren’t sure of your shipment’s freight class, choose the default Estimate my freight class option. This option will ensure accurate cost estimation for your shipments and allow Amazon to better plan your transportation by choosing the appropriate carrier.

    If you continue to provide incorrect freight classes for your shipments, we may restrict you from entering freight classes and, instead, estimate your freight classes for you.

    Thank you for selling on Amazon.

    The Fulfillment by Amazon team
    —————————————-

    Here is the research we did when determining the classification:
    —————————————————-
    https://www.tranzact.com/resources/freight_class_calculator

    How do you determine the freight class of a shipment?
    To calculate the density and class, follow these steps or use the calculator below
    First measure the height, width, and depth of the shipment. …
    Multiply the three measurements (height x width x depth). …
    Finally, divide the weight (in pounds) of the shipment by the total cubic feet.

    Overview: How is freight class determined?
    LTL Carriers will generally charge for freight based on weight and cube of the items being shipped. In order to assist with this, the National Motor Freight Traffic Association, Inc. authors and publishes the National Motor Freight Classification® (NMFC®) which is a standard that allows for determining of freight classes for the comparison of different commodities and products being shipped. Every commodity being shipped falls into one of 18 different freight classes which are represented by numeric numbers ranging from 50 – 500.

    There are four different aspects or characteristics that determine any given commodities freight class. The characteristics that determine a commodity’s class are density, stow-ability, handling and liability.

    Remember: Density is key.
    Density is the primary key in determining freight class, (however the characteristics listed below can a in some cases have a very profound effect on the class and therefore the cost). Simply put, the density is the pounds per cubic foot of your item. Typically, lower freight classes represent items of higher density and therefore a lower cost.

    The following table describes in general how NMFC classes relate. IMPORTANT NOTE: This does not take into account any adjustments to the class based on handling, liability, and or stowability which can affect the class and therefore the cost.

    Stow-ability
    This takes into account how easy it is to stow the commodity. Some factors include if it is unusual dimensions, or if contains hazardous materials. Additionally, there items that are regulated by government or carrier policies, as well as items having characteristics that prevent it from being near to, or shipped with, other items. Basically, the harder it is stow or transport this item as compared to other commodities, the more this factor will increase the freight class and therefore increase the cost.

    Handling
    This takes in account the ability of the commodity to be handled as the freight is loaded and unloaded from LTL terminal to LTL terminal. Packaging, unit dimensions and fragility are just some of the things taken into account when determining how handling impacts the class. The greater the difficulty in handling, the more this factor will increase the freight class and therefore increase the cost.

    Liability
    This takes into account how likely the item is being damaged, stolen, or damaging to other freight and/or property. The greater the liability risk the more this factor will increase the freight class and therefore increase the cost.

    ——————————————-

    Based on the above we are of the opinion that our freight falls into the lowest class (“50”). regardless – we classify it at “60”. If Amazon feels that the classification is even higher – please let us know what it is. Most of our boxes weigh about 48 lbs and the most popular size box we use would be 9″x12″x12″

    We look forward to a quick reply, as we have some shipments that need to go out in the next few days.

    Thanks!
    Chaim@HomebuildersHardware.com

    ****************************************************

  • Teri Green says:

    We have had other sellers jump onto our heel lift ASINS that are counterfeits, since we make them. Sent them messages to leave the listing but they refuse. Have done test buys and after a week Amazon kicks them off. It is amazing how some other sellers behave. There is more than enough for all of us to do well.

    Teri Green
    Atlas Biomechanics

Leave a Reply